I’ve come across a great real-time information advantage when monitoring competitors for clients – it’s called Workstreamer. Workstreamer is a business listening platform that delivers a competitive information advantage to business professionals.  And...it's free!

If you can relate to any of the following – you need Workstreamer:  

1. You want to know when someone is talking about your company in a public forum (online).
2. You want to stay on top of your competitors. Keeping your enemies closer.
3. You want to know when your biggest customers are making moves in the marketplace.
4. You're always looking for new ways to arm your salesforce with competitive information. 

Listen to your competitors (or even your own company/business) so you can be in the know, before anyone else. 

Best,

Denice MacDonald 

[Information and logo courtesy of http://www.workstreamer.com/]

B2B firms led the first wave of social media adoption five years ago with aggressive blogging initiatives. More recently, Twitter, the simple yet powerful micro-blogging service, has lowered the barriers to social media entry for B2B entities almost to zero – allowing organizations to deliver sizable traffic to corporate and product Web content.  

Moreover, HR and legal departments are happy to see the ‘tweet’ alternative – diminishing any opportunity for users to provide inappropriate content with only 140 characters to get their message across.  In fact, Twitter has become a tool to point followers to safe corporate content – a means to monitor and listen to customer complaints before they get out of hand. 

Let’s not forget LinkedIn, the social network for professional adults – growing to 50 million users in 2009. The social network has become a popular destination for B2B companies in search of top talent or business professionals with areas of common interest. Moreover, LinkedIn claims its member demographics outpace those of The Wall Street Journal. 

With more than 500 million members, Facebook is the 800-pound gorilla of social networks. While it has been less popular with B2B marketers than other alternatives, companies including Ernst & Young, Forrester and IBM have built sizable fan bases there. Facebook is particularly popular with corporate recruiters trying to reach young job-seekers.  

Here are a few B2B social applications that will aid with integrated social initiatives – providing mechanisms to syndicate content, share content and monitor activity for future refinement:

SlideShare translates the popularity of PowerPoint presentations as a conversational medium into a membership that is reportedly approaching 10 million.  

BrightTALK takes the complexity out of managing an ongoing series of live and pre-recorded webcasts by consolidating them all into a single destination ‘channel’. It’s where you create webcasts and where your audience goes to see them. 

PRESSfeed, a social media newsroom, makes it easy for journalists, bloggers and site visitors to find and share your content. Content syndication through trusted channels is the next large wave for B2B social marketers. 

In the coming year, B2B marketers will turn their attention to expanding and optimizing the channels they use. Companies such as Jive are bringing tools to market that enable enterprises to manage large-scale social conversations while publishing simultaneously to multiple destinations.  

Great Resources: 

Social Media Will Change B2B Distribution Channels by Social Media B2B (Check out the entire site!)

9 Social Listening & Tracking Tools by Connected Marketer 

B2B Spending on Social Media to Explode by eMarketer

It's Official: Facebook Passes 500 Million Users by Mashable

Best

Denice MacDonald

Each day, Groupon features an unbeatable deal on the best stuff to do, see, eat, and buy in your city. By promising businesses a minimum number of customers, they get discounts you won't find anywhere else. They call the concept "collective buying power!" 

Thanks to Facebook, I’ve been introduced to Groupon in my city. All you need do is go to their site and sign up – you only need an e-mail address to browse but will have to fill out more detailed profile information to get the latest discount/coupon. You will have to provide a credit card to participate on a deal but will only be billed should the Groupon garner enough participants. 

How It Works

1. Each day Groupon features something cool to do at an unbeatable price.
2. You only get it if enough people join that day… so invite your friends! (Suffice how I found it virally via my Facebook friends)
3. Check back the next day for another awesome Groupon or have e-mail alerts sent to you.

Lastly, if you refer a friend – you get $10. That’s it! If you want to learn more, check out the YouTube video above.

Best

Denice MacDonald

With social media on the rise, many marketing professionals are in the midst of explaining, emulating and selling social media to management and/or clients. Why not consider infographics - visual representations of social information, social data or social knowledge?

Specifically, infographics provide statistical relevance, digital integration not to mention future payback that words cannot convey.

The following are great links with various infographics:

35 Great Social Media Infographics by Pat Dyer of Pamorama – 35 great infographics that have been cropped down for viewing – linking to the original graphic.

10 Beautiful Social Media Infographics by Grace Smith of Mashable – Similarly to Pamorama’s collection, this grouping concentrates on both social networking sites and twitter – also linking back to the original graphic.

Social Media Infographics from Slideshare – Tons of infographics – 50 in total.

These social media graphics will help convey your message – quickly.

[Infographic courtesy of Elliance]

Enjoy!

Best

Denice MacDonald

Here it is – the future of a website redesign strategy – the marriage of three critical components: cloud services, social media and web content management (WCM). Take a look at Newsweek.com who recently launched a total site redesign incorporating these significant platforms to stay ahead of the pack while enticing visitors to come back for more. 

Perfect Case Study 

Newsweek.com proves an important and timely case study for any organization that is in the process of a site redesign or redeployment. Reason simply, websites will now require strong metrics reporting, easy maintenance and extensibility as well as monetization and social integration in order to flourish. Such is the case for Newsweek – a publication and media outlet that has been floundering in recent times.

“The technology allows the business to grow in ways that had been holding it back,” says Geoff Reiss, vice president and general manager of Newsweek Digital. He explains that Newsweek created amazing content over time, but because of the way it was published and organized, “less than 15 percent of that content was discoverable through organic search.” The relaunch of Newsweek.com meant the reintroduction of about 70,000 items of content that had effectively been lost to site visitors. 

The most popular articles at any given time aren’t from the vault, though-they’re stories, video and images linked to on social networks like Digg, Facebook and Twitter and on MSN. Reiss calls Newsweek.com a “peak-driven site. When we produce a piece of content that hits in the marketplace,” he says, “it really hits. We need to be able to serve hundreds of thousands of consumers an hour.” Moreover, traffic isn’t predictable or necessarily tied to events. 

Lastly, Newsweek Digital is using Amazon cloud services to accommodate surges in traffic caused by increased use of social technologies – a marriage made in heaven. 

Take a test drive of Newsweek.com ‘stories’ section and see how some of their strategy can help your organization. 

Source Excerpt:

Newsweek.com redesign fuelled by social media, Amazon cloud and WCM by ZDNet 

Best,

Denice MacDonald

The new reality: brands can now be strengthened or damaged by social media. Online networking sites are being used as a means for immediate feedback. Advertising has lost its grip on influencing consumers being replaced by ‘peer’ opinion sharing through Twitter and Facebook.   

Bottomline: if you aren't using social media in your business strategy, you are already behind your competition. 

Explore how the concept of "Socialnomics" is changing the way businesses produce, market, and sell.  

Consider “Socialnomics: How Social Media Transforms the Way We Live and Do Business” – a must-read for anyone wanting to learn about -- and harness -- the power of social media, rather than becoming obsolete by it! 

BTW - this book is currently on sale at Amazon.com - get it here now.

I got my copy through the Kindle store here!

fring is a free mobile application that lets users communicate with friends on popular networks over their mobile phone's internet connection.

fring users make free mobile calls, video calls, live chat & more, from their mobile phone with all their friends on fring & other internet services like Skype®, MSN Messenger®, GoogleTalk™, AIM®, ICQ® , Facebook® and Twitter, all through one central, integrated phone book. 

           See the full feature list here.

fring is completely free. It's free to download and free to use to make calls, video calls, instant messages and more, all via your mobile phone's internet connection (over 'IP').

fring has millions of users on 1000s of supported mobile devices across approximately 200 countries, and is growing exponentially – adding more than half a million new users every month. Start fringing today!

Download fring free now.

Best,

Denice MacDonald

Let’s face it folks, social analytics is a new frontier – not anything like the analytics and metrics tracking we’ve used for advertising, direct mail or other one-way channel marketing.   

However, in a recent and compelling white paper Social Marketing Analytics – A New Framework for Measuring Results in Social Media, Web Analytics Demystified and the Altimeter Group defined social marketing analytics in a way that all of us can understand:  

Want to Go Deeper on Social Media Measurement? 

Web Analytics Demystified and Altimeter Group each approach social media from unique perspectives 

 If you would like more detail on social media strategy or identifying the business objectives of your social initiatives, please contact Altimeter Group by emailing jeremiah@altimetergroup.com.  

Alternatively, if you’d like to learn more about measuring social media or applying the measurement framework to your business, please contact Web Analytics Demystified by emailing john.lovett@webanalyticsdemystified.com.

Best

We’re all busy professionals trying to stay ahead of the curve – really not having all the time possible to keep up with all the knowledge related to Search Engine Optimization, Web Analytics and even Social Media.

Omniture has a timely blog covering all the bases – including input by numerous thought leaders within the organization.

And…if you’re specifically interested in social media – Omniture provides interesting and timely topics to help you chose the right social media platform.

Omniture makes it easy to stay connected – simply sign up via their RSS feed.

About Omniture - an Adobe Company

Omniture has over 120 consultants worldwide with teams dedicated to most major industries, including Retail, Media, Financial Services, High-Technology, Travel, and Automotive.

The organization has top cross-industry teams focused on Search Engine Marketing, and Test and Behavioral Targeting and their Omniture Digital team are the foremost experts in data-driven Creative Optimization.

To learn more, Contact Omniture.

Best  

Denice MacDonald

Jeremiah Owyang recently presented a slideshare at the Gilbane Content Management Conference on Your Corporate Website Can Be Relevant Again – a roadmap for the social corporate website.   

The highlight of this timely slideshare is simply: Be Deliberate! 

Jeremiah outlines a roadmap strategy that is simple, direct and to the point.

In summary:    

1.  Although a new and experimental medium, brands should plan a roadmap.

2.  The future of web experience will be based around people – not products.

3.  Take inventory of all corporate web assets and identify where they are in the framework. 

4.  Next, identify the desired state, and then build a plan against it. Start small and slow, and be sure to have a strategy.

5.  Don’t arbitrarily jump into the social marketing space without measureable KPI’s. Be deliberate in your actions.

A special thank you to Kristen Wright, Vice President, Provade for this shared learning. View Kristen’s Linked Profile or connect with her via Twitter.

Best,

Denice MacDonald

Attracting Facebook fans is easy. Keeping them, engaging them and mobilizing them will present more of a challenge. Begin by maximizing Facebook’s potential with a conversation strategy.   

Down to the basics

The reality is that few people on Facebook are looking to fan a brand. That is, unless they truly love a certain brand, they are unlikely to hit the ‘become a fan’ button. Moreover, almost ninety percent of fans never go to a brand’s fan page. They engage via their news feed.  

Less window dressing – more conversation

The most obvious conclusion is that you will want to put less time in window dressing and more into a cohesive and targeted conversation strategy. Only when your conversation strategy is solid will integrated advertising make sense. 

Take to heart what Facebook recommends everyone do on a monthly basis

Facebook provides solid recommendations to make your conversation strategy by telling you to gather your marketing team and map out product, advertising and promotion plans for the month. Set realistic priorities and determine a compatible conversation strategy that avoids excess promotion and creates a balance of the following:   

1.     Questions that will stimulate reaction, feedback and even criticism 

2.     A mix of content (video, images, entertainment) that will be both useful and welcome

3.     Provide non-intrusive offers or incentives that can be engaging, shared and tracked 

Once you have run the above, closely scrutinize metrics and recalibrate where necessary. Start small – redefining and reframing the conversation as you go. 

It’s only a matter of time before everyone you want to connect with is on Facebook. You may want to get better at finding them, attracting them and engaging with them.  

Resources 

Join the Social Media Conversation by Web Trends

Who Owns the Social Media Conversation by Search Engine Watch 

Vendors and Vendor Resources 

BuzzLogic: Welcome to the Conversation

BuzzLogic is a digital media company with a data-driven ad platform built to optimize advertising across the largest pool of trusted blog content on the web.

Monitoring the Social Media Conversation:  From Twitter to Facebook (Download white paper) by Vocus

Best

Denice MacDonald

Concerns over Facebook's new privacy policy and the online social network's recent efforts to spread its information across the Web have led some of the site's faithful to delete their accounts. 

What’s the hoopla? 

Some Facebook user's online preferences are showing up all over the internet now, instead of just on Facebook.com. Meaning, if you listed some predisposition to a certain outrageous rock band, made an innuendo about someone at work or even suggested you smoked pot one night – the whole world will know it. Facebook: Read the site’s privacy policy 

Will You Really Abandon Facebook?  

The reality is many Facebook users will have a hard time abandoning their social community – even though there may be some exposure. In fact, The Business Insider just posted Ten Reasons You’ll Never Quit Facebook – citing the reality of all our addictions to this fast-growing phenomenon. 

If You Do Want to Leave...Here’s The Delete Button 

If you want to completely "delete" your account -- meaning that all of your information will be deleted from view, although some of it may remain on Facebook's servers for a bit -- you can follow these instructions from wikiHow. 

The user-edited site lists several methods for deleting a Facebook account. One of them is a seven-step process. 

Resources

CNN

Business Insider 

wikiHow 

Best

Denice MacDonald

Social media and social media marketing are quite the buzz these days. My user groups and close business colleagues remind me how ‘hot’ this topic is.  Although social media can be the silver bullet for some, e-mail marketing is still quite viable for others.

Customers still want to hear from you

Your strongest (and most loyal customers) still want to have a personal interaction with you. E-mail allows a strong format for segmented content to your customers – reminding them of your products, services or news. 

Some prefer to have the message delivered to their in box

Undeniably, no one can underestimate the power of a third party sell through a strong social networking community – but believe it or not, some prefer to have targeted information sent to them routinely, if not daily through e-mail.

E-mail can be delivered based on opt-in parameters from your mail list (what, when and how content is delivered). That way, there is a win/win for both parties: customers get the content they want and you have a way to stay connected - intimately.

Social Media – some not getting it quite right

Overzealous fan pages, corporate pages with no viable links, as well as poor content will lead to a marginal social media experience – possibly eroding any chance that your company will get noticed – nonetheless virally promoted. 

In order for social media to be successful, there needs to be a strong integrated interactive marketing strategy.

Until a strong social media plan is place, continue some form of e-mail marketing to stay connected to your customers. 

Other exceptional thought leaders who agree: 

Social Media vs. Email: Which Is A Better Marketing And Communication Channel? By Robin Good, MasterNewMedia  

Social Media Marketing Vs. Email Marketing By John Chow Dot Com 

Is Email Marketing Endangered? By ExactTarget (White Paper Download) 

Best

Denice MacDonald

Thanks to my colleague James Davidson for an incredible link to social media resources underwritten and posted by Colin Welch titled Making the Most of Social Media Marketing – Links.

The link provides access to all types of tips and guides, tools and analytics, trending tools, social tools and applications as well as twitter tools. The listing is comprehensive and spot-on.

Learn more now>>

Enjoy

Best,

Denice MacDonald

With the social media craze in full action, how do you keep ahead of the pack relative to the best social resources? 

Below you will find my top picks that will help your organization connect social media to business initiatives – including the last resource on building influence while maintaining your brand reputation. Enjoy! 

Six Pixels of Separation by Mitch Joel

This is the first book to integrate digital marketing, social media, personal branding, and entrepreneurship in a clear, entertaining, and instructive manner that everyone can understand and apply. 

Buy it at Amazon

.     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     . 

Crush It! by Gary Vaynerchuck

Cash in on your passion! The social media revolution has changed the way we live our lives and conduct our business. Learn how Crush It will give you the tools to take advantage and WIN.  

Buy it at Amazon 

.     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .     .    

Trust Agents by Chris Brogan and Julien Smith

Use the web to build influence, improve reputation and earn trust. 

Buy it at Amazon 

Denice MacDonald

According to several leading experts, social media has been the number one priority in 2010. Social media will be used by organizations to lift their brand, stay connected to customers while using networks to grow their lead-gen pipelines. To learn how your organization can capitalize on what others are doing, check out these ‘top’ resources, articles and blogs from leading subject matter experts.   

Social media on marketers' menu for 2010 by Helen Leggatt, Biz Report   

"It looks like social media is on the menu for most marketers this year. A survey of almost 2,000 MediaPost subscribers found that over half plan to have "a presence on social networks" as part of their marketing mix in 2010..."  

10 Ways Social Media Will Change In 2010 by Ravit Lichtenberg from Ustrategy.com

"It is impossible to separate social media from the online world. Facebook reached 350 million users last month -- 70% of whom are outside the US -- and it accounts for 25% of the Web's traffic, according to Pew nearly one in five people on the web use Twitter or some other service to check status messages, and 94% of enterprises plan to maintain or increase their investment in enterprise social media tools. The social media conversation is no longer considered a Web 2.0 fad -- it is taking place in homes, small businesses and corporate boardrooms, and extending its reach into the nonprofit, education and health sectors. From feeling excitement, novelty, bewilderment, and overwhelmed, a growing number of people now speak of social media as simply another channel or tactic..."

Why You Need A Social Media Policy in 2010 by Vanessa DiMauro, Customer Think   

"Policies are dull. No one wants to create them, no one likes to read them and certainly, few desire the job of enforcing them.  But they can play an important role in outlining the rules of engagement around a particular set of online behaviors and have a strong role to play in the face of new situations where the there are no standards.  This is especially true with the wild west world of social media in business..."  

Six Social Media Trends for 2010 by David Armano, Harvard Business Review   

"In 2009, we saw exponential growth of social media. According to Nielsen Online, Twitter alone grew 1,382% year-over-year in February, registering a total of just more than 7 million unique visitors in the US for the month. Meanwhile, Facebook continued to outpace MySpace. In 2010, social media will get even more popular, more mobile, and more exclusive — at least, that's my guess. What are the near-term trends we could see as soon as next year..."

Best,  

Denice MacDonald 

If you want consistent social media success, you have to understand what social media users crave. For social media content, that means understanding the type of content social media users want.        

Next, determine who your audience is—are you going for success on big social media sites or are you looking to engage customers on niche sites within your industry?

If you want the full scoop on how to develop consistent, relevant, eye-catching content, check out a recent SlideShare by Sara Meaney of Comet Branding.

The SlideShare presentation covers the gamut from creating compelling headlines to call to action scenarios that get users coming back for more.

Best,

Denice MacDonald

Merging Twitter and blogging can simply be done by using these simple tools:

Add to Any: Get your posts shared on Twitter by using Add to Any on your WordPress blog.  

TwitThis: Make use of this plugin to send Twitter messages about your blog post.

MyTwitter: Use the MyTwitter plugin to display your Twitter status on WordPress.  

Twitpress: Twitpress will send out a Tweet every time you post a new blog entry. 

TwitterCounter: With this plugin, you can display the number of followers you have on Twitter.

TwitterFeed: Announce your blog post on Twitter with a customized message using TwitterFeed. 

TwitterButtons: Just as you want Twitter to send visitors to your blog, you’ll want your blog to send visitors to your tweets. 

More Resources: 

10 Ways Twitter Will Change Blog Design 

Twitter Versus Blogging

Twitter and Blogging: Tips and Tools

Best

Denice MacDonald

Online marketing continues to evolve while traditional media is waning. The result is that many organizations are embracing social media as an effective way to engage and collaborate with consumers through social communities.  

LISTEN -- ENGAGE -- INFLUENCE 

Unlike traditional marketing, social media allows a two-way communication with consumers. People are talking about brands all the time. Companies need to evaluate if they are ready to start active listening and engaging in conversations with their customers and prospects with an effective strategy that will build personalized, lasting and meaningful connections. 

This connection will prompt viral exchanges, call to action scenarios and brand lift for a number of organizations that are stuck in traditional strategies that are no longer effective. 

There are a number of excellent resources that will aid organizations that are ready to embrace social marketing. Here are a few great resources to get started:  

Mashable: The Social Media Guide (Learn the various components of social media - realizing that social interaction is 1 to many, not just 1 to 1)

110 Ways Retailers are Using Social Media Marketing (Leverage this detailed listing of organizations that are doing it right the first time)

Internet Retailer: Growing Importance of Social Media (Don't underestimate the growth potential - Internet Retailer has it all fared out for management disbelievers)

Best

Denice MacDonald

So what exactly is Google Buzz? Buzz combines all of the social networking attributes like conversing, sharing and updating  -- all within the existing Gmail and Google.com infrastructure.

Buzz's features include:

FRIENDS LISTS - friends are added automatically who you have emailed on Gmail (there is also public and private sharing if you so desire)

SHARING - combines sources like Picasa and Twitter into a single feed, and it includes full-sized photo browsing

REAL TIME INTEGRATION - instead of emailing you with updates, like Facebook, Buzz features emails that update dynamically with all Buzz thread content

RECOMMENDATIONS - puts friend-of-friend content into your stream, even if you're not acquainted. Recommendations learn over time with your feedback.

To see how it all 'comes together' - view the latest YouTube video on Buzz:

Best

Denice MacDonald