B2B firms led the first wave of social media adoption five years ago with aggressive blogging initiatives. More recently, Twitter, the simple yet powerful micro-blogging service, has lowered the barriers to social media entry for B2B entities almost to zero – allowing organizations to deliver sizable traffic to corporate and product Web content.  

Moreover, HR and legal departments are happy to see the ‘tweet’ alternative – diminishing any opportunity for users to provide inappropriate content with only 140 characters to get their message across.  In fact, Twitter has become a tool to point followers to safe corporate content – a means to monitor and listen to customer complaints before they get out of hand. 

Let’s not forget LinkedIn, the social network for professional adults – growing to 50 million users in 2009. The social network has become a popular destination for B2B companies in search of top talent or business professionals with areas of common interest. Moreover, LinkedIn claims its member demographics outpace those of The Wall Street Journal. 

With more than 500 million members, Facebook is the 800-pound gorilla of social networks. While it has been less popular with B2B marketers than other alternatives, companies including Ernst & Young, Forrester and IBM have built sizable fan bases there. Facebook is particularly popular with corporate recruiters trying to reach young job-seekers.  

Here are a few B2B social applications that will aid with integrated social initiatives – providing mechanisms to syndicate content, share content and monitor activity for future refinement:

SlideShare translates the popularity of PowerPoint presentations as a conversational medium into a membership that is reportedly approaching 10 million.  

BrightTALK takes the complexity out of managing an ongoing series of live and pre-recorded webcasts by consolidating them all into a single destination ‘channel’. It’s where you create webcasts and where your audience goes to see them. 

PRESSfeed, a social media newsroom, makes it easy for journalists, bloggers and site visitors to find and share your content. Content syndication through trusted channels is the next large wave for B2B social marketers. 

In the coming year, B2B marketers will turn their attention to expanding and optimizing the channels they use. Companies such as Jive are bringing tools to market that enable enterprises to manage large-scale social conversations while publishing simultaneously to multiple destinations.  

Great Resources: 

Social Media Will Change B2B Distribution Channels by Social Media B2B (Check out the entire site!)

9 Social Listening & Tracking Tools by Connected Marketer 

B2B Spending on Social Media to Explode by eMarketer

It's Official: Facebook Passes 500 Million Users by Mashable

Best

Denice MacDonald

With social media on the rise, many marketing professionals are in the midst of explaining, emulating and selling social media to management and/or clients. Why not consider infographics - visual representations of social information, social data or social knowledge?

Specifically, infographics provide statistical relevance, digital integration not to mention future payback that words cannot convey.

The following are great links with various infographics:

35 Great Social Media Infographics by Pat Dyer of Pamorama – 35 great infographics that have been cropped down for viewing – linking to the original graphic.

10 Beautiful Social Media Infographics by Grace Smith of Mashable – Similarly to Pamorama’s collection, this grouping concentrates on both social networking sites and twitter – also linking back to the original graphic.

Social Media Infographics from Slideshare – Tons of infographics – 50 in total.

These social media graphics will help convey your message – quickly.

[Infographic courtesy of Elliance]

Enjoy!

Best

Denice MacDonald

I’ve just begun following Chris (thanks to ace social guru Augie Ray). Chris has posted an exceptional blog on 50 Power Twitter Tips.   

Chris breaks down the tips into five categories: intent, technical, business, integrated usage, and off-twitter.  

Lastly, check out the great comments from others on the blog post web page. Amazing responses. 

Feel free to repost all or any of this, but if you do, please give credit to this link. 

About Chris

Chris Brogan is President of New Marketing Labs, a new media marketing agency. He works with large and mid-sized companies to improve online business communications like marketing and PR through the use of social software, community platforms, and other emerging web and mobile technologies.  

Chris is author of the recently released Social Media 101 (Amazon affiliate link). 

For more information on this, please contact Chris directly. 

Likewise, follow Chris on Twitter.

Best

Denice MacDonald

fring is a free mobile application that lets users communicate with friends on popular networks over their mobile phone's internet connection.

fring users make free mobile calls, video calls, live chat & more, from their mobile phone with all their friends on fring & other internet services like Skype®, MSN Messenger®, GoogleTalk™, AIM®, ICQ® , Facebook® and Twitter, all through one central, integrated phone book. 

           See the full feature list here.

fring is completely free. It's free to download and free to use to make calls, video calls, instant messages and more, all via your mobile phone's internet connection (over 'IP').

fring has millions of users on 1000s of supported mobile devices across approximately 200 countries, and is growing exponentially – adding more than half a million new users every month. Start fringing today!

Download fring free now.

Best,

Denice MacDonald

According to several leading experts, social media has been the number one priority in 2010. Social media will be used by organizations to lift their brand, stay connected to customers while using networks to grow their lead-gen pipelines. To learn how your organization can capitalize on what others are doing, check out these ‘top’ resources, articles and blogs from leading subject matter experts.   

Social media on marketers' menu for 2010 by Helen Leggatt, Biz Report   

"It looks like social media is on the menu for most marketers this year. A survey of almost 2,000 MediaPost subscribers found that over half plan to have "a presence on social networks" as part of their marketing mix in 2010..."  

10 Ways Social Media Will Change In 2010 by Ravit Lichtenberg from Ustrategy.com

"It is impossible to separate social media from the online world. Facebook reached 350 million users last month -- 70% of whom are outside the US -- and it accounts for 25% of the Web's traffic, according to Pew nearly one in five people on the web use Twitter or some other service to check status messages, and 94% of enterprises plan to maintain or increase their investment in enterprise social media tools. The social media conversation is no longer considered a Web 2.0 fad -- it is taking place in homes, small businesses and corporate boardrooms, and extending its reach into the nonprofit, education and health sectors. From feeling excitement, novelty, bewilderment, and overwhelmed, a growing number of people now speak of social media as simply another channel or tactic..."

Why You Need A Social Media Policy in 2010 by Vanessa DiMauro, Customer Think   

"Policies are dull. No one wants to create them, no one likes to read them and certainly, few desire the job of enforcing them.  But they can play an important role in outlining the rules of engagement around a particular set of online behaviors and have a strong role to play in the face of new situations where the there are no standards.  This is especially true with the wild west world of social media in business..."  

Six Social Media Trends for 2010 by David Armano, Harvard Business Review   

"In 2009, we saw exponential growth of social media. According to Nielsen Online, Twitter alone grew 1,382% year-over-year in February, registering a total of just more than 7 million unique visitors in the US for the month. Meanwhile, Facebook continued to outpace MySpace. In 2010, social media will get even more popular, more mobile, and more exclusive — at least, that's my guess. What are the near-term trends we could see as soon as next year..."

Best,  

Denice MacDonald 

If you want consistent social media success, you have to understand what social media users crave. For social media content, that means understanding the type of content social media users want.        

Next, determine who your audience is—are you going for success on big social media sites or are you looking to engage customers on niche sites within your industry?

If you want the full scoop on how to develop consistent, relevant, eye-catching content, check out a recent SlideShare by Sara Meaney of Comet Branding.

The SlideShare presentation covers the gamut from creating compelling headlines to call to action scenarios that get users coming back for more.

Best,

Denice MacDonald

Merging Twitter and blogging can simply be done by using these simple tools:

Add to Any: Get your posts shared on Twitter by using Add to Any on your WordPress blog.  

TwitThis: Make use of this plugin to send Twitter messages about your blog post.

MyTwitter: Use the MyTwitter plugin to display your Twitter status on WordPress.  

Twitpress: Twitpress will send out a Tweet every time you post a new blog entry. 

TwitterCounter: With this plugin, you can display the number of followers you have on Twitter.

TwitterFeed: Announce your blog post on Twitter with a customized message using TwitterFeed. 

TwitterButtons: Just as you want Twitter to send visitors to your blog, you’ll want your blog to send visitors to your tweets. 

More Resources: 

10 Ways Twitter Will Change Blog Design 

Twitter Versus Blogging

Twitter and Blogging: Tips and Tools

Best

Denice MacDonald

As Twitter continues to dominate the Internet, we can naturally conclude that users are adding more and more followers each day. How will you stand out as a differentiated brand amidst all the noise and thousands of other tweets?

1. Elevate Your Brand Name

Smart brands use Twitter in meaningful ways, and most of them use their brand name as a way to make sure customers can find and recognize them. See how these top brands are elevating their presence through creative use of their unique 'twitter' value proposition.

Resource: 40 of the Best Twitter Brands and the People Behind Them 

2. Custom Twitter Backgrounds

Most Twitter follows scan their tweets quickly to find what is of interest to them. In order to standout, you can begin to use images or custom backgrounds to get noticed.

Customer Backgrounds: TwitterImage 

3. Build Your Twitter Brand with Memes

Hash tags are ways to denote an important tag word used in a Twitter update. The purpose in doing so is to build a community around a given tag word, which encourages more activity around a topic of interest. Search engines and dedicated Twitter memes can pick up on these hash-tagged keywords and provide a streamlined, niche set of Twitter updates relevant to that topic of interest. It can also help you build your brand.

Global Tags for Twitter (Updated Daily): Twemes 

Great Resource:

50 Useful Twitter Tools for Writers and Researchers 

Related Posts:

Twitter Can Be a Real Tweet

Can't Get Enough of Twitter: It's Become Universal!

Best

Denice MacDonald

Website Magazine's March, 2010 cover story is about social media for business. And, as an educated audience of Web professionals in the industry, they want your input!

Please take just a couple of minutes to take their 2010 Social Media Initiatives survey. They want to know how social media is affecting your business, and what some of your objectives might be in 2010.

The survey is very brief, and they will share responses (anonymously, in aggregate) with all of their readers in the upcoming issue of Website Magazine. 

Take the survey now.  

Why should you care?

Social Media is getting quite a bit of hype – but is anyone truly doing it correctly?  With a lot of chatter and just plain noise – web strategist may need to get back to the basics: who is the intended audience and is the organization creating the right conversation that invokes engagement and sharing? I’ll be anxious to share the results of what others are doing in 2010.

More About Website Magazine (Denice's favorite web resource)

Website Magazine is the one magazine to focus exclusively on the business of running a website: tips for successful websites, solutions for enhancing website traffic, the latest Internet industry trends and statistics, as well as news analysis on the Internet industry.

Subscriptions (complimentary and professional/print and online)

Advertise (lots of opportunities and great pricing)

Best

Denice MacDonald

As always in January, we start to see a plethora of web predictions for the year. This year is not any different with the marked transition of mobile video, Android technology and geo mapping. In my estimation, the top technology to watch will be Social CRM.

We’ve seen the rise of Twitter and Facebook as social communication tools. This year, those modes of real-time communication will find their way deeper into the enterprise. Salesforce.com is set to launch Chatter, its real-time stream of enterprise data which interfaces with Twitter and Facebook and turn them into business tools. Startups like Yammer and Bantam Live are also making business more social.

As recently as last March, Jeremiah Owyang was blogging on The Future of Twitter: Social CRM. In that blog, Jeremiah inferred the various directions Twitter could go: create their own brand management system that they can resell to the world’s companies to monitor, alert, track, prioritize, triage, assign, follow-up, and report on the interactions with brands.

However, there is still one huge quandary – can CRM be ‘automated’ – that is, respond fast enough (daily, by the hour, by the minute) while still providing a personal touch to help and assist customers, continue to build relations and trust?

Again, Jeremiah Owyang presents and interesting blog on Matrix: The Four Social Support Strategies wherein he discusses the various ways in which to interact with customers – specifically the fourth strategy (automated social support) – companies will have the ability to quickly scale by responding to customers faster, and more accurately, using automated responses.

Bottom-line – whatever your social media strategies are for 2010, you’ll need to watch closely the rapidly changing landscape of Social CRM.

Best

Denice MacDonald

Sources:

10 Technologies That Will Rock 2010 by Erick Schonfeld, January, 2010

The Future of Twitter: Social CRM by Jeremiah Owyang, March, 2009

Matrix: The Four Social Support Strategies by Jeremiah Owyang, November, 2009

Twitter creator Jack Dorsey recently gave the first public demonstration of his hotly-anticipated latest venture “Square” – a device that allows its users to make credit card payments through their cell phones.

Square is a card reader about one inch in length that attaches to the headphone socket of most cell phones. 

The device contains a magnetic strip reader that allows a user to swipe a card, which will then coordinate online with card issuers and banks through a mobile application on the user’s cell phone. 

Basically, the Square works very similarly to card swipers that you see in most retail stores.

The device is scheduled to be available for iPods and iPhones in March 2010. 

View the latest "Square" YouTube video from TechCrunch    

Sources: 

After Twitter, Comes Square - By Richard Neil Ilagan, The News Chronicle

Creator Reveals Square Mobile-pay Device - By Barry Neild, CNN

Best

Denice MacDonald

Sensidea, a digital media consultancy, has launched an amazing social monitoring tool called “socialseek.” 

According to Sensidea: “With wide reach, cool charts, comparing topics, and exporting results and charts, socialseeks makes it simple and easy to understand your social status, track against the competition, and make decisions to stay in the scene...and do it right from your desktop.”

The application includes the following features:

>Seek Blogs, Tweets, Videos, Images, and Events 

>Add any site you want to track, no problem

>Real-time automatic updates and notifications

>Track all the chatter by city or anywhere

>Find something interesting? One click away

>Compare topics to see what's making more noise

>Quick charts to see trends and track what's hot

>Export results to CSV & PDF

>Brands Track yourself against the competition

>Windows & Mac Compatible 

Get socialseek here now.

To learn more about Sensidea, an incredible, upcoming digital company, go here.

Best

Denice MacDonald

TweetMic is a simple and intuitive Twitter client app for the iPhone that allows you to make high-quality audio recordings or "Tweetcasts" and publish them directly to Twitter.

There is no limit to how much you can record and you don't need to sign up for any additional service to start using TweetMic.

More information here!

For more expanded information on Twitter in general, consider Mashable - The Social Media Guide:

- 6 Twitter Search Services Compared
- 6 Unique Twitter Visualizations
- 20+ Great Twitter Tools for Firefox
- 20 Twitter Badges to Show Off Your Tweets

Happy 4th of July to all you!

Best

Denice MacDonald

Social Media has revolutionized the way we communicate and do business. Nothing could be more evident when Twitter is thrown in the mix. 

Twitter Revolution 

Earlier this year, Hitwise reported that the market share of visits to Twitter surpassed Digg for the first time since launch and was ranked #84 (one above Digg at #85) in the Computers and Internet category. Also interesting is Twitter’s clickstream, where Digg relies heavily on traffic from Google (38.8%) while Twitter receives a higher share of traffic from social networks, which is mostly due to the applications which integrate the services. 

Twitterverse 

That's great learning but what does that mean to you? Simply that the groundswell of accpetance will help catapult the application - based on user needs and preferences. WE now become the driver of the success of an application - or in the this case - an amazing communication channel.  

Will You Be a Part of the Next Revolution in Social Marketing?

Whether you are a first time user, have an interest for business networking or simply have curiousity, learn more about Twitter with these great resources below: 

Twitter Handbook by Warren Whitlock and Debra Micek (Highly recommended and free)

Twitter Revolution by Debra Micek (Paperback available at Amazon)  

Make Money Using Twitter -- Learn how to find customers. Easy Online Class.  

Twitterprise -- Twitter for the Enterprise with Free Webinar series.

Twittering from BusinessWeek -- Read About Twitter's Impact on the World, One Tweet at a Time.

Best

Denice MacDonald

If you’re a busy web professional like me, you don’t have time to participate in every event, tradeshow or user group.  Moreover, if you don’t care for daily extensive reading and prefer some face time, a video blog may be your answer. 

WebProNews Blog Videos is your home for ebusiness, tech and search video content. They provide exclusive coverage of conferences, compelling interviews with top names in the industry, practical tips, and online news that matters.

You can watch the blog version with actual clips at events with subject matter experts like Bruce Clay, or you can read the blog.

Either way, you will be able to find current information that would take hours to filter through via daily searches or bookmarking. WebProNews provides RSS feeds and archived blogs.

Here are a couple of interesting, if not edgy, posts:

Bruce Clay - SES NY 2009 - Mike McDonald sat down with Bruce Clay for an interview at Search Engine Strategies, NY on a follow-up to ranking being dead, and changes to search results based on behavioral and intent-based data.

SES NY - Twitter Exclusively as a Marketing Tool? - Discussion on Guy Kawasaki's presentation at the Search Engine Strategies, NY.

Best

Denice MacDonald