E-mail Marketing: Still Viable Strategy for 2010

February 12, 2010 03:16 by dmacdonald

With budgets still tight, how are companies managing to stay connected while bringing engaging and relevant messages to customers?  

Successful companies are learning that if they use interactive elements such as video, polls, FLASH and RSS feeds within their e-mail marketing campaigns, they see higher conversion rates and a stronger connection to their customers.

Video, if created properly, can really enhance your e-mail message and recipient interactivity. By using an enticing image with descriptive impact statements, recipients will be eager to click and link to the video. Include the file size, length of video or formats supported. Use flash video (FLV) whenever possible to achieve higher compression rates. 

Polls are a great way to entice recipients and engage audiences that want to be heard. Create topics or subjects that will resonate with your intended audience. Provide immediate results, along with associated support material, newsletters or additional links.  

RSS feeds are another way to keep customers connected post e-mailing especially if your company has a blog, dedicated community or news section. RSS feeds provide the right amount of content to recipients on their terms making it the perfect connection outside of targeted e-mails.

In summary, once you have created an on-going e-mail campaign with customers, remember to include interactive elements and content that will continually engage your customers. Remember to measure the effectiveness of each campaign and refine where necessary.

Best,

Denice MacDonald


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Get Noticed: Your Twitter Image

February 3, 2010 10:49 by dmacdonald

As Twitter continues to dominate the Internet, we can naturally conclude that users are adding more and more followers each day. How will you stand out as a differentiated brand amidst all the noise and thousands of other tweets?

1. Elevate Your Brand Name

Smart brands use Twitter in meaningful ways, and most of them use their brand name as a way to make sure customers can find and recognize them. See how these top brands are elevating their presence through creative use of their unique 'twitter' value proposition.

Resource: 40 of the Best Twitter Brands and the People Behind Them 

2. Custom Twitter Backgrounds

Most Twitter follows scan their tweets quickly to find what is of interest to them. In order to standout, you can begin to use images or custom backgrounds to get noticed.

Customer Backgrounds: TwitterImage 

3. Build Your Twitter Brand with Memes

Hash tags are ways to denote an important tag word used in a Twitter update. The purpose in doing so is to build a community around a given tag word, which encourages more activity around a topic of interest. Search engines and dedicated Twitter memes can pick up on these hash-tagged keywords and provide a streamlined, niche set of Twitter updates relevant to that topic of interest. It can also help you build your brand.

Global Tags for Twitter (Updated Daily): Twemes 

Great Resource:

50 Useful Twitter Tools for Writers and Researchers 

Related Posts:

Twitter Can Be a Real Tweet

Can't Get Enough of Twitter: It's Become Universal!

Best

Denice MacDonald


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Social Media in 2010

December 20, 2009 10:36 by dmacdonald

According to several leading experts, social media is a number one priority in 2010. Social media will be used by organizations to lift their brand, stay connected to customers while using networks to grow their lead-gen pipelines. To learn how your organization can capitalize on what others are doing, check out these ‘top’ resources, articles and blogs from leading subject matter experts.   

Social media on marketers' menu for 2010 by Helen Leggatt, Biz Report   

"It looks like social media is on the menu for most marketers next year. A survey of almost 2,000 MediaPost subscribers found that over half plan to have "a presence on social networks" as part of their marketing mix in 2010..."  

10 Ways Social Media Will Change In 2010 by Ravit Lichtenberg from Ustrategy.com

"It is impossible to separate social media from the online world. Facebook reached 350 million users last month -- 70% of whom are outside the US -- and it accounts for 25% of the Web's traffic, according to Pew nearly one in five people on the web use Twitter or some other service to check status messages, and 94% of enterprises plan to maintain or increase their investment in enterprise social media tools. The social media conversation is no longer considered a Web 2.0 fad -- it is taking place in homes, small businesses and corporate boardrooms, and extending its reach into the nonprofit, education and health sectors. From feeling excitement, novelty, bewilderment, and overwhelmed, a growing number of people now speak of social media as simply another channel or tactic..."

Why You Need A Social Media Policy in 2010 by Vanessa DiMauro, Customer Think   

"Policies are dull. No one wants to create them, no one likes to read them and certainly, few desire the job of enforcing them.  But they can play an important role in outlining the rules of engagement around a particular set of online behaviors and have a strong role to play in the face of new situations where the there are no standards.  This is especially true with the wild west world of social media in business..."  

Six Social Media Trends for 2010 by David Armano, Harvard Business Review   

"In 2009, we saw exponential growth of social media. According to Nielsen Online, Twitter alone grew 1,382% year-over-year in February, registering a total of just more than 7 million unique visitors in the US for the month. Meanwhile, Facebook continued to outpace MySpace. So what could social media look like in 2010? In 2010, social media will get even more popular, more mobile, and more exclusive — at least, that's my guess. What are the near-term trends we could see as soon as next year..."

Best to my network this holiday season!   

Denice MacDonald 


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What Makes a Great Corporate Blog?

December 13, 2009 09:24 by dmacdonald

Anyone who has a vested interest in a corporate or personal blog knows it takes time and effort to produce a great blog. I personally belong to a dozen blogs and try to read them each day. From a personal standpoint, I can tell you what keeps me clicking back and what I look for in other blogs.

Here are my 'must-haves' for a successful blog.

Blogger shows enthusiasm for his/her blog. If it's written to fill space, I can tell. I’m only interested in blogs that surprise, delight, amuse and inform.

The blog is well written. I read certain blogs because I not only enjoy reading them, but I’m truly getting information that is important to me – in a style of writing that is more conversational and with the bloggers point of view (good or bad) in mind.

The blog has links to other blogs, newsfeeds or other relevant information. I want to know that this blog is going to get me the next relevant click of information. I love resources, links back to other blogs and creditable information so that I can understand the bloggers opinion or slant.

The blog is updated regularly. There’s nothing worse than finding a great blog only to find out that the blogger blogs on a sporadic basis. I want a blog to be committed to me, the reader, by providing ongoing, updated content – especially if I have subscribed to their feeds.

The blog embraces comments and feedback. I welcome an opportunity to comment on content and provide my opinion on topics. More sophisticated blogs allows sign in and the ability to post comments making the blog very interactive and viral in nature.

The blog is properly tagged and categorized. Make it easy for me to move around your blog, clicking on other categories or relevant tags.

More Great Bloggers:

The Rules Behind Creating a Great Blog by Tom Hung, ProBlogger

27 Tips for Building a Kick-ass Blog by Ahmed Bilal

What Makes a Great Company Blog by Mack Collier

Best

Denice MacDonald


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Gaining Popularity: Software as a Service

December 2, 2009 18:31 by dmacdonald

Many of my clients these days are wondering how they are going to scale their businesses in 2010 in order to stay competitive. With the emergence of Software as a service (or SaaS), they can now reap the benefits of applications that were once far too difficult to develop, host or purchase. 

SaaS Defined: 

Software as a service (or SaaS) is a way of delivering applications over the Internet—as a service. Instead of installing and maintaining software, you simply access it via the Internet, freeing yourself from complex software and hardware management. 

SaaS applications are sometimes called Web-based software, on-demand software, or hosted software [see YouTube video below for more learning].

Whatever the case, SaaS applications run on a SaaS provider’s servers. The provider manages access to the application, including security, availability, and performance. Moreover, the application can be used across your organization via multiple licenses or subscriptions. 

Common Uses: 

The most common use of SaaS is with CRM applications like Salesforce, social networks such as Ning or even e-mail applications such as Constant Contact. In any event, you'd be crazy not to check out an SaaS model as an option within your technology mix. 

Learn More: 

To learn more about SaaS - check out this great YouTube Video.

 

Best,

Denice MacDonald


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Tis The Season to be Jolly - Online That Is!

November 18, 2009 07:39 by dmacdonald

Online holiday retail sales will grow 8% this year to $44.7 billion, predicts Forrester Research Inc. That would represent a continued shift of shopping to the web, as the National Retail Federation has forecast total retail sales will decline 1% this holiday season.

So, before you go online to shop, check out these great 'coupon' websites that provide discounts and promo codes for top retailers like Old Navy, Target, Kohls and as well as computer giants such as Dell.   

RetailMeNot: Coupon Codes [Above]

FatWallet: Online Coupons 

DealCatcher: Free Online Coupons

MyCoupons.com: Grocery Coupons and Online Coupons

Deal of Day: Coupon Codes

The Bargainist: Coupons & Coupon Codes

Dealnews: Online Coupons 

Now - get out there and start shopping!

Best,

Denice MacDonald 


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Changing Demands of Content Management Systems

November 8, 2009 17:47 by dmacdonald

According to AMR Research -- web content management isn’t just about building and managing a web site anymore. It’s about engaging customers and collaborating more efficiently with partners.

To prove this point, AMR Research recently released a white paper: “Evolved Web Strategies, Part 1: The Web as a Vital Artery for Strategy and Growth”.

The piece, written by Jim Murphy of AMR, states that organizations will need to examine four streams of change when devising a web strategy and choosing technology providers: strategic, pervasive, engaging, and responsive. 


Download:  AMRResearchWCMReview.pdf (191.64 kb)

[Credits: White paper obtained from Sitecore Web Insites Free Subscription Service  / October and November 2009 Issue]  

The first leg of the 4 part series concentrates on ‘strategy’ and highlights and ranks top CMS providers representing various degrees of functionality and programming platforms: 

  1. Fatwire
  2. Oracle
  3. Interwoven
  4. Vignette
  5. Sitecore
  6. SDL Tridion
  7. Ektron
  8. EMC
  9. IBM
  10. Microsoft 

Upcoming

AMR intends to provide a follow-up white paper wherein they will look at the pervasive web and the providers that will help companies meet impending challenges. 

About AMR Research

AMR Research provides subscription advisory services and peer networking opportunities to supply chain, sustainability, and IT executives in the consumer products, life sciences, manufacturing, and retail sectors. They are the world’s leading independent research firm focused on the global supply chain and its supporting technologies. 

Best

Denice MacDonald

 


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Kick that Landline to the Curb: Loving Skype!

October 13, 2009 07:14 by dmacdonald

There’s been quite a bit written about the transformation of the telecommunications industry -- bringing the continued existence of the fixed-landline phone usage into question -- not to mention those costly web conferencing solutions.

Consider Skype as a viable alternative for both.

Skype is software that enables the world’s conversations. Millions of individuals and businesses use Skype to make free video and voice calls, send instant messages and share files with other Skype users. The big advantage – it’s free to download.

As a business consultant who routinely runs projects virtually, it is rare that I have a chance to make a face-to-face with a colleague or client. Now, with Skype, I have an opportunity to truly be ‘in the room’ without worrying about time or cost. 

Skype Links: 

  1. Features
  2. Mobile
  3. What’s Free!
  4. Skype for Businesses 

 [Credit: Skype for content, graphics and links] 

Best

Denice MacDonald


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Web Video Technology: Where to Begin

October 2, 2009 06:41 by dmacdonald

If you are looking for the technology to put your video on the web, the variety of choices can be staggering. That’s because as web video has flourished, so have the number of companies providing the tools to deliver video across the Internet.

Large media companies and individual video bloggers can now choose from among multiple firms when looking for a web video product. Many of the technology providers are quite similar and anyone in the market for a web video platform should 'test the waters' and try out the ones that seem like the best fit.  

Web video technology services can be divided into the following categories:

CONTENT MANAGEMENT: The process of ingesting content, moving it around, converting to different files and organizing video properly before it goes online.

PROGRAMMING AND PUBLISHING: The presentation of the video on the web site, including the player and the playlists.

DISTRIBUTION: Delivering the video across the web, to either the main site or to distribution channels and portals.

MONETIZATION: Making money off the video, by integrating advertising or offering video on a download or pay-per-view basis.

REPORTING: Providing analysis and reports on number of views, length of views and other similar data. 

Check out these vendors and resources: 

Dragonfly (world-class multi-media content delivery network)

Kickapps (great for online communities or any type of 'sharing' portal)

Maven (online video advertising)

Magnify (good for both b2c and b2b)

UPDATED: Video for Mobile, Twitter and YouTube: 

Check out the recent craze for using video in social media campaigns posted October 1st by Adveristing Age: How to Mobilize Your Social Media.

Best

Denice MacDonald


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Manage Marketing Costs in a Tight Economic Market

September 14, 2009 01:51 by dmacdonald

You were just notified from your department head or the CFO that you budget for fourth quarter 2009 has been reduced – or worse yet, eliminated. What do you do now?

Like most organizations I consult with, marketing budgets are defined by reactionary initiatives. What can you do to safeguard your marketing initiatives and still get results?

The Power of Three

It is always advisable to do any type of marketing initiative that will yield three defined uses (create it once, pay for it once, use many ways). That is, if you do a direct marketing piece, you may consider an on-line version and an e-mail version to select recipients. If you’re doing a trade show (money already appropriated), consider some type of interaction at the show that will draw visitors to your online presence and a creative way in which to follow-up with trade show leads. 

Maximize Alternatives and Options

In the case of advertising dollars, some media outlets will allow you to ‘refine’ your budget so that you can reallocate resources to other initiatives – in lieu of one costly ad space, consider spreading your advertising dollars to smaller focused banner ads or thru the media outlet's e-mail/direct mail efforts. Staying connected over time and with more frequency will yield a higher return on investment against budget dollars. (Hint: reconsider costly yellow page ads that can't be tracked and are overpriced!)

Get Others to Pay for It

Lastly, collaborate with all departments and determine what channel partners, associations, or vendors you may have that may garner visibility for your organization. Online reciprocal links, shared webinars, speakerships, collaborative user groups and even shared web pages will multiply your efforts and the bottom-line without incurring any additional budget dollars.

You would be surprised how many organizations within your network are in the same situation and would welcome a joint campaign to elevate marketing efforts.

Best,

Denice MacDonald 


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Keyword Intelligence

September 7, 2009 09:30 by dmacdonald

KeywordSpyTM - a powerful web-based keyword intelligence system - has announced the unveiling of KeywordSpy Version 3.0. 

What’s so great about this upgrade? Version 3.0 is a compilation of user feedback – elevating the product version to an all new level based on customer interaction and use. 

New features include:

  1. Daily scans of over 127 million keywords in our database.
  2. Advanced searching options including destination url and ad copy searches.
  3. ROI Indicator to easily pinpoint profitable keywords and ad copy combination.
  4. Competitor sub-domains related & misspelled keyword results.
  5. Support over 80 major affiliate networks for a high-end affiliate research.

 If you are interested in learning more about this great product, sign up now for a free trial.

About KeywordSpy

KeywordSpy currently operates in USA, United Kingdom, Australia and Canada. Through this keyword tool and keyword software, you can perform advanced keyword research and keyword tracking to study what your competitors have been advertising in their Adwords campaigns and Other PPC campaigns. You can now get complete in-depth analysis, stats, budget, affiliates & ad copies of your competitors. 

Best

Denice MacDonald


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The Real Definition Around Web Metrics

August 23, 2009 09:49 by dmacdonald

Many organizations are obsessed with volume – measuring their web metrics strategy by how many web pages that were viewed or by how many people that have visited. In many cases, this type of information is meaningless as it is not directly linked to a web plan or strategy.

Whether its web site traffic analysis, search engine optimization or tracking business success metrics, you need to develop a web strategy ‘up front’ to support measurement objectives. This thought process seems so fundamental but rarely exercised.  Take these simple rules:

A strategic plan for evaluating your web site will help you:

  1. Collect only the data you need to make informed, strategic decisions
  2. Identify priority “action areas” for improvement, measure the impact of those actions; and keep your customers coming back
  3. Determine benchmarks and performance goals you should aspire to, and the extent to which you’re achieving them
  4. Determine whether you’re getting a return on the investment you’ve made to build, operate and maintain your web site(s)
  5. Evaluate how well your web site is performing relative to competitors, your company's brand, mission statement or hiring criteria

Develop a plan – a strategy – and review and adjust it regularly by asking these questions:

  • What do you need to measure
  • What are your requirements
  • How will you measure it
  • What tools will you use
  • What methodologies are needed to gather the data you need
  • What will you do with the results
  • How will the results help meet the goals for your web site and your company's mission
  • How does the plan fit with your company's overall strategic and performance plan

Once armed with this process and validation, you will find that your ROI exceeds expectations.

Great Resources:

Coremetrics Web Metrics
Get powerful web site metrics with the leading provider

Web Measurement Data Fast
ClickTracks web measurement shows behavior, conversion, groups, SEO

WebTrends Analytics
Marketing Intelligence Solutions, leading analytic & metrics software

Web Analytics
Compare web analytics products and get a free report sample from CMS Watch

Best,

Denice MacDonald


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Optimizing URLs

August 12, 2009 18:45 by dmacdonald

According to Susan Moskwa, Webmaster Trends Analyst, Google Webmaster Central Blog: “URLs are like the bridges between your website and a search engine's crawler.  Crawlers need to be able to find and cross those bridges (i.e., find and crawl your URLs) in order to get to your site's content”. 

If your URLs are complicated or redundant, crawlers are going to spend time tracing and retracing their steps. However, if your URLs are organized and lead directly to distinct content, crawlers can spend their time accessing your content rather than crawling through empty pages, or crawling the same content over and over via different URLs.

Susan provides exceptional learning in a slideshare that can be accessed here.

More tips:

Length of URLs - keep your URLs as short as possible and try to remove all unnecessary folder names. The shorter the URL, the higher the keyword density and the better for your placement in search engine results. Likewise, the closer your main keywords are to the beginning of the URL, the better.

Keywords in URLs - use the same main keywords your webpage is optimized for as this should be the search phrase you want to rank high on. Expanding the range of keywords should not be done in an URL, this should be done in <h2> or <h3> tags or plain text.

Use Hyphens - try not to use underscores in URLs as they are not used as dividers by Google. Use hyphens, periods, or commas instead. Hyphens or dashes are more user friendly and people will find your URL easier to remember. If you use underscore, you will actually have to search on “keyword1_keyword2” to find your webpage. Using hyphens will allow your pages to be found using “keyword1-keyword2” etc. 

Best

Denice MacDonald


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Get Google Voice Now!

July 29, 2009 16:14 by dmacdonald

Google Voice gives you a single phone number that rings all your phones, saves your voicemail online, and transcribes your voicemail to text.  

Other cool features include the ability to listen in on messages while they are being left and the ability to make low cost international calls.   

Your Google Voice number is tied to you rather than a device or a location – so it stays with you as you move, change jobs or switch phone companies. Your forwarding phones may change but your Google number remains the same, so you don’t need to send out updates all the time about numbers to reach you at.  

The best part? You can record custom greetings for your favorite callers or block annoying callers by marking them as SPAM. 

Google Voice is Free - GET AN INVITE NOW! 

To learn more, watch this great overview on how it works or access the Google Voice Blog 

Best

Denice MacDonald


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Web Strategy before Implementation

July 26, 2009 08:16 by dmacdonald

Before Web 2.0, organizations would take old brochure copy, poor graphics, a couple of cheesy widgets and off they go to build a web site in bad html code. With today’s user expectations, web sites have to be a bit more sophisticated, offering the best-of-breed in user experience and delivery.

To truly build a great web site presence, compete on a level playing field and convert customers, organizations must do a bit of homework before developing their web site.

Review competitors – in order to compete, organizations need to see how they fare against the competition. A comprehensive competitor’s analysis will allow the organization to provide a similar interactive experience when vying for customers to their products or services.

Know your audience – most web sites try to cater to a broad-base audience using a ‘hit or miss’ approach. With today’s web savvy user, web sites need to address exactly who their customers are. In most cases, audiences are looking to be entertained, informed or persuaded - but knowing specific industry focus, generational disposition and online behavior will go a long way in getting your audience to engage, drill down and act.

Create relevant content – with the growth of social communities, blogs and rich video media, content can be served up in many formats. Key to the use of these great Web 2.0 applications is providing relevant content to users.  Similar to ‘knowing your audience’, organizations must segment content based upon visitor types.

Enhance the experience – the visitor experience relates to ease of use, access to relevant content and tools that will help engage, connect and convert customers. Reviewing appropriate navigation, Flash or graphics, web tools or gadgets as well as call-to-action scenarios will enhance the experience and have the visitor coming back for more.

Integrate online and offline strategies – successful organizations have realized that integrating online and offline marketing strategies is the best way to tap into a large customer base and get customers to spend more. Moreover, when an integrated strategic plan is executed for online and offline simultaneously, customers get a single, unified message from the organization that reflects a cohesive brand.

More Related Strategy:

Engagement Redirects the Marketing Trajectory

Web Site Success Requires Companywide Collaboration

Web Personalization - No Longer the Next Frontier

Best

Denice MacDonald 


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Bloggers: Check Out Word Cloud from Wordle.net!

July 8, 2009 17:43 by dmacdonald

Wordle uses a java applet to generate a word cloud – a visual depiction of words that appear from a site's source text.  

To get Wordle to work, go to their site and enter a URL with an RSS feed. The result is an amazing visual montage based on prominent or frequently used words. 

The tool offers a variety of effects and fonts which you can randomize or colorize simply by clicking a button.  Moreover, Wordle lets you print out the text montage or visualizations, save them as PDF or to a public gallery for multiple use. 

Creative Commons Requirements

If you use a screen-capture, PDF, or other image representation of a Wordle on this site, you must attribute the image to http://www.wordle.net/.

MacDonald Consulting Services "Wordle"


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Collaborating with SharePoint

June 21, 2009 11:18 by dmacdonald

Whether you intend to use SharePoint as a dedicated internal content management system, have a need for forms processing or merely want a platform for social computing, this is not a product that can be simply turned over to the IT department to install and manage. 

Organizations that want to accomplish the most with SharePoint will need to align business and IT teams to constructively design a specific approach or strategy – reason simply, SharePoint seems easy to use, but somewhat difficult to master. 

The first and foremost step, develop a strategy around business needs.

What are your business needs and how can SharePoint help in addressing those needs? The following are examples of business requirements ahead of a SharePoint install:

  1. Improve communications and documentation between diverse locations by providing a central repository for production procedures and information
  2. Provide a method for documentation change management sharing information
  3. Reduce the cost and time of resolving problems by providing a central portal for users (staff or employees) to search processes, procedures and get up to date documentation
  4. Provide the ability to work on documentation at the earliest emergence, before interaction with other processes and large volumes of users
  5. Project managers can share documents and collaborate with other users on projects; using an integrated set of tools
  6. Provide collaboration tools such as wiki’s and blogs within the context of an intranet allowing feedback, surveying and access to versioned documents  

Once these objectives have been defined, it will be much easier to align goals to SharePoint technology.   

LEARN MORE:

From Microsoft

Top 10 Benefits of MS SharePoint Services for Document Management by Positive NPV

The SharePoint Report by CMSWatch

Best

Denice MacDonald


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Common Tag Standard: What You Need to Know

June 17, 2009 19:40 by dmacdonald

Common Tag is an open tagging format developed to make content more connected, accessible and engaging. Unlike text tags, Common Tags are references to unique, well-defined concepts, complete with metadata and their own URLs.  

Specifically, Common Tag format is based on RDFa, a standard mechanism for placing structured content within HTML documents. The format uses the URIs of concepts defined on the Web as a way of anchoring the meaning of Tag objects. Common concepts can be found, among others, in two big databases of structured content or controlled vocabularies, as librarians call it – Freebase and DBpedia.  

According to the Common Tag web site, "The Common Tag format was developed to address the current shortcomings of tagging and help everyone - including end users, publishers, and developers - get more out of Web content. With Common Tag, content is tagged with unique, well-defined concepts - everything about New York City is tagged with one concept for New York City and everything about jaguar the animal is tagged with one concept for jaguar the animal.” 

Faviki is involved in the development of the  new open tagging format – Common Tag, together with AdaptiveBlue, DERI (NUI Galway), Yahoo!, Zemanta, and Zigtag. This is the first time that this number of web companies have stepped together from day one to introduce a tagging standard.

Resources:

Common Tag - The New Semantic Layer by Website Magazine, June, 2009

Will You Implement Yahoo's Common Tag? by Search Engine Roundtable, June, 2009

Best

Denice MacDonald


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Your Entire Organization Benefits From Web Analytics

May 20, 2009 18:07 by dmacdonald

You finally launched a much-anticipated Web 2.0+ web site and you can’t wait to hunker down and review your analytics. How do you gauge if your analytics for your site are appropriate, measurable and definable? And most importantly, who in your organization would benefit? 

Moving from a silo to a working team 

In the past, most web sites were created and managed within a silo. Now, it is recommended that organizations have a dedicated department or team leader focused to web statistics, watching the performance of various campaigns and then analyzing certain key metrics leading to higher ROI. After keen observation and reporting, useful recommendations are made to the various departments regarding how to increase conversions. 

Connecting the dots 

In many cases, the statistical information from web pages are important to the sales and marketing department as they relate to collaborative online and offline initiatives. The information technology department may find the numbers helpful in determining browser and network bandwidth needs. Web designers would be interested in the numbers to determine if each web page is attracting the number of visitors it should.

If a web page, or the entire site is underperforming, the web traffic statistics will reflect this and specific parts of the web site may need to be re-designed to attract more traffic. Lastly, management will want to see that the ongoing investment in the web site is yielding a definable ROI. Connecting disciplines and/or departments will help the organization perform on all four cylinders - defining and redefining web strategy as necessary. 

Web analytics – the PLAN 

Start with figuring out what you want to do with web analytics. You need to have a plan to have an idea of what your return will be on your investment. Again, this will include collaboration with other departments and disciplines. Then, you will need to select an analytics tool that works in tandem with Key Performance Indicators (KPIs) for the organization resulting in reporting that makes sense to the various stakeholders. 

The right tools

Not all analytic tools are alike. Take time to review and possibly demo various options. Here are a few popular and time-tested solutions worth reviewing.

Google Analytics

IndexTools

Omniture's Site Catalyst

Unica's Net Insight

Web Trends

Coremetrics

For web statistics 'best practices' and more, visit: The Web Analytics Association 

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Denice MacDonald


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iGoogle Clones Digg with Their New Gadget: “What’s Popular”

May 3, 2009 11:32 by dmacdonald

Google has recently introduced "What's Popular," a gadget for user iGoogle startup pages. The gadget displays popular items of interest in the form of links with titles and short descriptions from Google's index on users' iGoogle pages. Similar to Digg, users can interact with the application by voting or participate in polling – but there are significant differences between this application and Digg.

First and foremost, there is no login, username or special account needed to vote, other than already being signed into your iGoogle account. Similar to Digg, you can submit URLs for inclusion in the gadget without any other significant information - meaning you can submit anonymously. This eliminates the worry of being penalized for submitting your own content. If you decide to submit using your Google ID and want to be recognized, you can edit the title and description of the submission.  

Unlike Digg, there presently is no area for commentary or the capacity to make friends. On the surface, it could be argued that this gadget has the potential to be a much more democratic process than a site like Digg, where results are regularly manipulated by networks of "friends"1.

Not to worry, Google already has a huge user base that can be pointed in the direction of web pages they might enjoy and this should not deter from the application’s overall success.

None-the-less, these types of applications by iGoogle continue to grow and add depth to user interaction to content on the web.

Get it now and try for yourself:

If you are an iGoogle user, you can get the “What’s Popular” gadget here.
If you are not an iGoogle user, a stand-alone URL is
available here and a mini gadget URL is available here.
 

Sources:

1Web Magazine May, 2009

Google Rolls Out Digg Reminiscent iGoogle Gadget: What's Popular -  By George Norman - Software News Editor

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Denice MacDonald


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